©2018 by Outback Woodworks.

220 Clear Lake Road South,

Kapuskasing, ON, P5N 2X7

705-347-2024

plamondon.alex@icloud.com

CUSTOMER SERVICE

SHIPPING & RETURNS

As of now, we do not ship our products anywhere but if you do purchase any of our products through our website, we can deliver in the Kapuskasing and Area region (Val-Rita to Moonbeam). You can also choose the option of free pickup at our shop. If you would like a product that you purchased delivered out of this region, we can deliver for a fee. We are currently looking into Canada-wide shipping to further enhance our customer service but until then, if you have any concerns regarding shipping, please send us an email.

 

As for returns, all of our products are final sale. Returning a product due to grain/color variation in wood or contraction/expansion due to exposure to extreme temperatures will not be a valid reason for return. However, if there are any defaults on our part from joinery or other woodworking related problems, please let us know and we will gladly fix this for you. 

STORE POLICY

Wood is an incredible product that can be used in various ways however it can have its down-sides. While we do our best to match colors, some things we cannot guarantee are the final colors of the stained wood or the grain patterns. However, our guarantee is that we source and use all kiln-dried wood of the highest quality and every piece that leaves the shop is meticulously inspected for defaults. 


All care instructions for our products such as cutting boards and charcuterie boards are given along with the product to ensure that the product lasts you a lifetime. 

FREQUENTLY ASKED QUESTIONS

How do I place a custom order that is not on your website?

To place an order, simply send us an email to plamondon.alex@icloud.com with the following information: product idea, a picture of the product you envision, your phone number and your budget. We will get back to you within a week to confirm if the custom order is possible and give you a timeline. If you agree, we will move on to the design stage together.

 

What type of finish do you use on your products?

All of our products are stained to the colour of your choice and then lacquered to give it a smooth finish. We can also paint our furniture instead of a stain if that is your preference. If you have a different finish in mind, we can do it at an extra cost.

 

Where do you ship?

As of now, we do not ship our products anywhere but if you do purchase any of our products through our website, we can deliver in the Kapuskasing and Area region (Val-Rita to Moonbeam). You can also choose the option of free pickup at our shop. If you would like a product that you purchased delivered out of this region, we can deliver for a fee. We are currently looking into Canada-wide shipping to further enhance our customer service but until then, if you have any concerns regarding shipping, please send us an email.